This document contains the conditions of all trade between Scotty’s – “The Movers!” whose principle place of business is Unit 20A/1029 Manly Road, Tingalpa, Queensland 4173 (hereinafter referred to as “we” , “our” or “us”) and our customers (hereinafter referred to as “you” or “your”.)
In the event of damage to your goods as a result of our relocation service, we will at our discretion either compensate you for damage or repair damage that is our fault and caused by us.
To “repair” means to repair the damaged item, as near as possible, to its condition prior to the damage occurring. Such repairs will be arranged by us. No responsibility will be accepted for any other losses including loss of income, or loss of value to the repaired item, or loss to the value of a set where the damaged item was part of a set. Specifically, we consider each item as an individual piece and will not accept responsibility for a set being “mismatched” as a result of repair or replacement of a piece.
To “compensate” means to pay you an amount in lieu of repairing the goods. We do not offer a New for Old replacement of damaged items.
We will determine the amount of compensation offered by taking into account the purchase price of the item, the pre-damage condition, the severity of the damage, whether the damage affects the structural integrity and function of the item or is cosmetic only, the age of the item, and the second-hand value of similar items available on the open market. When comparative values of similar items (in terms of age and condition) are not readily available on the open market we will use the formula of: “original cost (or replacement cost – whatever is the lesser) less 25% less an additional 7.5% for each year of age of the item”, to determine its value.
If a damaged item is no longer functional for its purpose, it will be considered a write-off in which case the valuation processes, as stated above, will be used to reach the compensation amount offered. If the item is damaged but still functional for its purpose, the valuation processes will be used to determine the loss in value as a result of the damage. For example, if an item is valued at $500, pre-damage, by comparison to the same or similar item in comparative condition (or via the formula when no comparison is available), and the same or similar item in comparable condition to the post-damage condition is valued at $400 (either by comparison or via the formula), the difference in value would be used to offer $100 in compensation for the loss of value resulting from the accidental damage. Whichever process is used to determine the pre-damage and post damage value will be the basis for the amount offered as either a write-off or a loss of value compensation payout. If an amount offered as compensation is not considered by you to be fair and reasonable, we advise you have the right of appeal through the Queensland Civil and Administrative Tribunal.
1. YOU OR YOUR ADULT REPRESENTATIVE MUST BE PRESENT ON THE JOB AT ALL TIMES.
To save time no inventory will be written so pre-existing condition of goods must be verbally agreed upon. Therefore, you must be present to instruct our crew at the commencement of the job, be available to discuss any extenuating circumstances throughout the job, be available to answer any questions from our staff throughout the job, be present at the completion of the load and therefore be responsible to ensure that nothing you required to be moved has been left behind, be present to inspect your items as they are being unloaded. If you or your representative is not present at these times, for any reason, then Scotty’s – “The Movers!” will not accept liability for any alleged damage as the pre-existing condition or circumstances cannot be verbally established; nor will we accept responsibility for any costs incurred by you as a result of goods being accidently left behind.
2. ANY DAMAGE MUST BE NOTED IN WRITING ON THE ELECTRONIC FORM PROVIDED ON THE DAY OF YOUR MOVE.
Please ensure you are satisfied with the condition of your goods as they are unloaded as no claim will be accepted for any damage that is not noted BEFORE our staff leave the premises for any reason whatsoever EXCEPT where we have prepacked small items into boxes. We will accept claims for damages to items prepacked by us for up to 48 hours after your move is completed. Any such damage must be reported via telephone to 1300 669 409 during our trading hours or via email to sales@scottysthemovers.com.au. Further, where such damage is discovered, the broken goods are to be left as found and no further unpacking of the relevant container is to occur without our approval as we reserve the right to inspect the damage in the relevant container.
3. YOU WILL CONTACT OUR OFFICE STAFF TO REQUEST PROCEDURES COMMENCE FOR COMPENSATION OR REPAIR.
In the event of damages occurring on your move and where you have noted such on the invoice as specified above, you will contact our office staff within 10 days of your move to request we begin the claims procedure. We will not accept liability for any alleged damages noted on the invoice if you do not contact us to request we commence our claims process within 10 days of your move.
4. YOU MUST SIGN AFTER THE COMPLETION OF SERVICE.
Upon completion of our service you are requested to signoff on the job as completed with, or completed without, an incident; and record any incidents in the appropriate place. In the event that technical issues prevent the form from loading, or for any other reason the form is not available, damages must still be reported and photographed before we leave the site as failure to sign off the completion of the job for any reason will be interpreted as a job completed without damage or incident and no liability will be accepted for any alleged damages or for any other alleged costs incurred by you.
5. MOTOR VEHICLE ACCIDENT.
Where damage is the result of a motor vehicle fire, roll-over or collision we will lodge a claim with our insurers if the amount of damage warrants this action. In this event, the amount we pay to you as compensation for damages will not exceed the amount of our insurance payout. In the event of such a claim, our insurers may appoint an assessor who will handle your claim and all correspondence.
6. EXCLUSIONS
(in the following exclusions the term “mishandled” means dropping, rough handling or bumping an item).
Liability for damages will not be accepted under the following circumstances:
Unavoidable risks also include goods that were originally “flat packed” items (for example IKEA products). We specifically do not accept liability for damage to these items as they are not designed to be transported when assembled.
Another unavoidable risk is when we are instructed by a customer to relocate an item into an area that is too small for the item to be safely maneuvered into the intended space. In this scenario, when we are following your instructions to try to fit an item into a tight fit location, we do no accept liability for damage to walls, floors or the item itself, if damage occurs.
These Terms and Conditions of trade are in addition to any other rights or remedies that you have under the Australian Consumer law. Those additional remedies remain to the extent that they cannot be excluded. To the extent that they can be excluded then such rights and remedies are modified by these terms and conditions to the extent permitted by law. You are advised to seek out your own insurance if the cover offed by these Terms and Conditions is not considered by you to be appropriate for your possessions.
Please be aware that we are restricted by law from carrying any items deemed to be “dangerous goods”.
Examples of dangerous goods include, but are not limited to:
Additionally, we reserve the right not to carry paint due to risk of spillage and permanent damage to our trucks.
Also we reserve the right not to carry insect infested plants or other infested items.
Unit 20A/1029 Manly Road Tingalpa, Qld 4173
Phone No :
1300 669 409
Days of Operation:
Monday - Saturday
