FAQs

Pot plants are considered fragile items in terms of moving as they are susceptible to damage in transit and take up significant space in a truck as they cannot be stacked. Too many pot plants can impact the space needed to fit in your other items. You may want to make your own arrangement for pot plants or ensure the office knows if you have a large amount of plants so we can work with you to make their transportation a smooth process. Please, for the safety of our staff, also ensure there are no infestations of insects on your plants. We will not move plants when there is an obvious risk to our staff of sting or scratch.

Yes, we can move these items for you. However, we will need to be informed prior to your move if you have items that are subject to a Heavy Lift fee of $150 as these items do require specialised equipment as well as a trained crew for Heavy Lifting.

Depending on the circumstances, a cancellation fee of $250.00 or more, may be invoiced to you if you cancel with less than 48 hours’ notice

We have 3 payment options available: Cash, credit/ Eftpos card or bank transfer. A surcharge applies to payments made via Credit/ Eftpos. Savings and cheque payments made by inserting your card will be charged a $0.25 fee, Credit cards are charged at 1.32%. To avoid the surcharge you are welcome to do a bank transfer with the details at the top of the invoice.
Please note that we do not accept AMEX or Diners Club Cards.

Yes you can purchase boxes from our office which is located at Unit 20A/1029 Manly Road Tingalpa, Qld 4173. Boxes start from $4.50 for new boxes. It is preferred if you can call ahead of the collection so that we are able to get your order ready for you and to check we have stock at the time of your purchase. We also sell other packing supplies like bubble wrap, paper and tape to make it a one stop shop for your packing needs.

Removalist busy season is generally November to February, during this period it is advised that you book with a minimum 3 weeks’ notice. For the quieter times of the year you can general book about 1 to 2 weeks in advance.

Any items listed as Dangerous goods or Hazardous if they pose a risk to those transporting them. Some of these items include: Pool chemicals, motor oil, paint thinners, car batteries, fuel, aerosols, and lighter fluids. Common household cleaning chemicals are also on the list of items that a removalist will not take. Also, sharp gardening objects such as axes and gardening clippers will need to be wrapped securely to avoid injury to those moving them as well as other goods that are being transported with them. All fuel and oil must be emptied from equipment that is being transported, and always check with you removalist if they accept Gas bottles when booking your move.

For your convenience, we are happy to disassemble/reassemble beds and install washing machines etc. This is done purely as a courtesy service upon request. As such, we do not accept liability for any incorrect assembly/installation or any damages as a result. It is the owner’s responsibility to ensure correct assembly or installation.

We do not take a deposit when booking a move with us. All moves will need to be finalised and paid for on the day via Eftpos, bank transfer or cash. Please keep in mind that our trucks do not carry change if you are paying in cash.

Yes, we have a pre-packing service available. This is generally done a day or so before your move depending on the amount of items to be pre-packed. Our pre-packing service is invoiced at $197 per hour for a two man crew and the boxes and packing materials are included at no additional cost with this service. Use the following link that will take you to our pre-packing pricing and information page: Pre Packing

Any damages must be noted on the invoice on the day of your move, there is a designated section on the invoice. It is then the responsibility of the customer to contact our office within 10 days of your move to speak with our General Manager to discuss a fair and reasonable outcome for the item. The items need to be left as found.
For more information on what is/isn’t covered, please see our terms and conditions located here terms-and-conditions

We have a minimum two hour charge, after which we charge in 15 minute increments (1/4 of the hourly rate). We charge to the nearest 15 minutes which will include our Depot to Depot charging for our travel. The hourly rate starts when our trucks depart the Depot in Tingalpa, once your move has been completed our staff will check the travel time back to our depot on google maps and add this travel time to your invoice before collecting payment.

The quote price includes the Truck, the staff required on your job, GST, Transit insurance and the equipment that we need to complete your move. Depot to Depot.

When packing your home to prepare for moving it is important to pack all non-essential items that you are more likely not to need leading up to your move. Fragile items, decorations, books & DVDs are some examples. Make sure your boxes containing keepsakes and breakable items are labelled “FRAGILE”. Marking your boxes with what room they are packed is always preferred as it makes it easier for removalists when unloading.

We can complete onsite inspections upon request, provided we have the availability. Another way to determine the size is to visit the Online Estimate page on our website.

Scotty’s The Movers commenced trading in 2001, starting from one man and a Ute and growing into one of Brisbane’s leading removalists with multiple trucks and reliable, friendly staff. We use experienced removalists who are employed by the company to maintain consistent excellence and customer service. This has led to a loyal customer following that returns time and time again. You can read more about how Scotty’s The Movers started by visiting the About Us page